FAQs
Quick answers on buying, shipping, documents and payments.
Before you buy
Questions buyers ask us first
Can I buy just one car, as an individual?
Yes. The minimum order is one unit and there is no membership or registration fee. You get the same agent, the same inspection standard and the same documentation as a dealer ordering twenty cars.
How do I know the car's real condition?
Every car is inspected by an independent third-party engineer before shipment. You receive a 200-point English report with photos covering chassis, engine, gearbox, electronics, battery health for EVs, and a check against accident and flood records. If the report does not match the car, you can cancel before the money is released.
When and how do I pay?
After you agree the final price we issue a proforma invoice and a formal supply contract. Payment is made by bank transfer into a monitored account, or through escrow. Funds are released in stages: on inspection pass and on bill of lading. We never ask for payment to a personal account.
What is included in the FOB price?
The car itself, our service fee, the export licence, export customs clearance and the documents needed at your end: title, commercial invoice, packing list, bill of lading and certificate of origin. Sea freight, insurance and destination port charges are quoted separately so you can see them.
How long does shipping take?
Southeast Asia is typically 7–14 days, the Middle East 12–20 days, Africa 18–35 days and Latin America 28–45 days, after loading. Road transport to Central Asia takes 12–22 days. You get the vessel name and tracking link as soon as the car is loaded.
Can the car be adjusted for my market?
Yes. We can convert the infotainment system and dashboard to your language, change the USB and radio region, add or remove accessories, recondition paint and interior, and prepare fleet branding. Left-hand drive and right-hand drive availability is shown on every listing.
Can I track my car after it leaves China?
Yes. Once the car is loaded you receive the bill of lading, the vessel name and a live tracking link. Our team also sends milestone updates — departure, transshipment if any, and arrival — so you always know where your car is.
Do you handle export customs and paperwork?
Yes. Export declaration, customs inspection and the full document set — bill of lading, invoice, packing list and certificates of origin where required — are included in our service. You only handle import clearance at your end, and we prepare everything your customs broker needs.
Can you deliver to landlocked countries?
Yes. Besides sea freight to 160+ ports we run road routes into Central Asia and CIS countries — Kazakhstan, Uzbekistan, Kyrgyzstan and beyond — typically 12–22 days. Tell us your city and we will quote the route.
Ready when you are
Tell us what you need — no account, no obligation.